Terms and Conditions
  

At Landfall Turf, we make every effort to supply quality turf products that meet our high standards.

As turf is a living, perishable product, it is important that customers understand the following guidelines and Terms and Conditions relating to the supply, delivery and care of our turf.

Orders and Cancellations

If the customer who placed the turf order, or a person acting on their behalf, needs to cancel an order within 36 hours of the scheduled collection or delivery time, the cancellation will only be accepted on the condition that the purchaser accepts full responsibility for any costs and expense incurred by Landfall Turf up to the time of cancellation.

Payment/Trading Terms

All turf orders must be paid for in accordance with the payment terms outlined on the invoice. Turf collected directly from the Landfall Turf Pty Ltd farm must be paid in full prior to collection.

Credit accounts are available only to approved Landfall Turf customers.

Any accounts/invoices not paid within our trading terms may incur applicable administration fees plus interest at the rate of 5% per annum, calculated daily from the due date until payment is received in full.

Any collection agency fees and legal costs incurred by Landfall Turf in recovering overdue amounts, will be on-charged to, and payable by, the recipient of the invoice.

Goods will remain the property of Landfall Turf Pty Ltd until payment has been received in full.

By accepting our services, you agree to these terms.

Kerbside delivery

Unless otherwise agreed in advance, Landfall Turf will deliver products to the kerbside, and the customer is responsible for receiving the delivery at that location.

Entry of the delivery vehicle into the customer’s property or worksite to facilitate unloading is at the customer’s own risk and responsibility and remains entirely at the discretion of the delivery driver.

Immediate installation

Turf is a living, perishable product and should be installed as soon as possible after delivery.

Landfall Turf accepts no responsibility for deterioration in turf quality resulting from delays in installation or inadequate handling and care by the recipient after delivery.

Customers must ensure that all necessary preparations have been completed and arrangements are in place to install the turf on the scheduled delivery day.

Turf left on pallets for longer than necessary may discolour or deterioration due to heat and restricted airflow. The shelf life of turf varies depending on seasonal conditions, with significant shorter storage times during periods of extreme heat.

Guarantee and Quality

Correct installation, watering and ongoing maintenance are essential to establish and maintain a healthy lawn.

Any guarantee of accepting quality may not apply where the customer uses the goods abnormally, causes the quality from becoming unacceptable, or fails to take reasonable steps to prevent the quality from becoming unacceptable.

Returns and Refunds

Due to bio-security considerations and perishable nature of turf, Landfall Turf does not accepts returns or offer refunds for change-of-mind purchases or incorrect order quantities. Customers are responsible for ensuring that their measurements and order quantities are accurate before placing an order.

For example, if more turf is ordered than required, the excess turf cannot be returned for a refund.

If you have any concerns regarding the quality or performance of your turf, please notify Landfall Turf by email on the day of delivery or collection and provide supporting photographs so that the matter can be assessed.